Widerrufsrecht

Refund & Return Policy

Last updated: 06.12.2025

At Metal Art World, we are a customer-first company. We strive to deliver premium quality metal artworks and provide you with a seamless buying experience.
If something isn’t right, we will do our best to make it right.

This Refund & Return Policy explains how cancellations, returns, and refunds work when you purchase from ATBULL L.L.C-FZ, operator of metalartworld.com.

1. Order Cancellations

1.1 Free Cancellation Period (24 Hours)

All standard orders include a 24-hour free cancellation window.
If you cancel within this timeframe, you will receive a 100% full refund.

1.2 Cancellations After 24 Hours

If you request cancellation after 24 hours, you will be eligible for a 70% refund.

This applies because materials are prepared, production slots allocated, and logistical processes initiated after the first 24 hours.

2. Custom & Personalized Products

Custom-designed metal artworks are made exclusively for you.
Because of their personalized nature:

2.1 No Returns or Refunds

Custom-made products cannot be returned or refunded under any circumstances, unless the item has a manufacturer defect.

2.2 Cancellation of Custom Orders

If production has not yet begun, you may request cancellation.
However, please note:

  • A non-refundable custom design fee of USD 40 applies

  • Once production starts, the order becomes non-cancellable

3. Return Requests (Non-Custom Products)

If you wish to return a non-custom product, please contact us within:

➡️ 14 days of receiving your order

Contact: info@metalartworld.com

To help us assist you quickly, please include:

  • Your order number

  • Photos of the product

  • A brief explanation of the reason for return

4. Defective, Damaged, or Incorrect Items

If you received:

  • A defective item

  • A damaged item

  • An incorrect item

Please email us immediately with:

  • Clear photos of the issue

  • Your order number

  • Explanation of the problem

Once verified, we will:

  • Replace the item at no cost, or

  • Issue a refund, depending on your preference and stock availability

We always aim to resolve such cases fairly and quickly.

5. Conditions for Returned Products

To be eligible for a return, the item must:

  • Be unused

  • Be in its original packaging

  • Include all accessories and mounting parts

  • Be in resellable condition

We reserve the right to reject returned items that show signs of use or damage caused by the customer.

IMPORTANT:

Please clearly write "RETURNED ITEM" on the outside of the package to avoid customs misunderstandings or delays.

6. Return Shipping Costs

All shipping expenses for returning an item are the responsibility of the customer, unless the return is due to:

  • Our error

  • A manufacturing defect

  • An incorrect item sent

In such cases, we cover the return or replacement shipping costs.

7. Refund Method

Refunds for returned products will be issued back to the original payment method used during checkout.

Once we receive and inspect the returned item, refunds are usually processed within 5–10 business days.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized metal artworks

  • Items that show signs of use

  • Items not in their original packaging

  • Items returned without prior approval

  • Items damaged due to improper installation or handling

9. Questions or Support

For all return, cancellation, or refund requests, please contact:

📩 info@metalartworld.com

We are here to assist you and ensure your experience with Metal Art World is exceptional.